- Library reference interview skills. Learning Outcomes Module 1 . It’s been a winding route accumulating knowledge that helps me as a Learning & Development specialist. Jul 8, 2019 · Often times library patrons don’t ask for what they really want when they approach the information desk. Myth 2: Customers are responsible for knowing what they want and should express their needs clearly. Reference interviews aren’t just for reference anymore! They can also be helpful in performing reader’s advisory. Preferred Qualifications Design and innovation Lead - Learning & Development · My previous roles have been building up to where I am now. As a result, proper reference interview skills must be developed from the onset of one's career and fine-tuned as more experience and on the job training courses are acquired. Working in consultation with a stellar advisory The conceptualization of the process known as the reference interview has been with the library profession for some time, although in various guises. Understanding that soft skills are important for reference librarians, but are not always covered in reference courses, the authors sought to experiment with using improv in class. Library research is a thinking process composed of discrete, identifiable critical and creative thinking skills. Having knowledge with iOS/iPhone/iPad and Android systems. (Loud Reference Interview is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. Observation of experienced online service providers can provide a wealth of information while offering an opportunity to discuss strategies with a colleague. In this article you'll find the most common interview questions with answers for reference librarian. The topics covered are introductory in nature. As a reference worker you must present a welcoming presence, one which encourages patrons in need to approach for help. Learn how to improve your reference interview skills as a library professional. ibrarian must demonstrate a high degree of interest in the reference transaction. This short, self-paced module is freely available online. 1 •2 •3 • I will outline briefly the development of the reference interview and place it in its Oct 11, 2010 · Open the interview In the American Library Association’s Reference and User Services Association Guidelines for Behavioral Performance of Reference and Information Services Professionals, approachability is the first behavior listed. Over 5,000 ABLE Course Completion Certificates have been printed and distributed to individuals in 32 countries. The more patrons can tell you, the easier it will be for you to direct them to the right resource or person. Land your dream job today! Customer service skills Comfort with technology Demonstrates some knowledge of key resources Basic reference interview / negotiation with students Give examples if appropriate The Reference Interview DEFINITION: Conversation between a member of the library reference staff and a library user for the purpose of clarifying the user’s needs and aiding the user in meeting those needs (Bopp, 37). Learn how to tackle challenging, complex, or unfamiliar reference questions with confidence and skill. Class segments are geared to cover issues of interest to staff in all types of libraries. Apr 30, 2025 · Common Reference Librarian interview questions, how to answer them, and example answers from a certified career coach. Their In 1992, the President of the Reference and Adult Services Division created an Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services. Why conduct a reference interview? Myth 1: Library customers are usually clear about what information they need and how to ask for it, so reference interviews are unnecessary. My past Reference Interview: The interpersonal communication that occurs between a reference librarian and a library user to determine the requester’s specific information need(s), which may turn out to be different than the reference question as initially posed. This might be recommending books, referring to library databases and holdings to help answer a question, or directing someone to the nearest restroom. Researchers have admirably traced the gradual development of this concept which is central to the existence· of libraries-providing information. Feb 19, 2019 · Based on the latest research in communication theory but tailored specifically for real-world application, the newly updated third edition of “Conducting the Reference Interview,” published by ALA Neal-Schuman, speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. Expect scenario questions. According to ODLIS, the reference interview is "the interpersonal communication that occurs between a reference librarian and a library user to determine the Aug 8, 2019 · This is the third edition of the book that defines the reference interview and provides advice for public, special and academic library staff interested in improving communication skills to underst Nov 13, 2023 · Reference Interview is a comprehensive six-week asynchronous course focusing on evaluating reference service, behavioral aspects of reference service, and the different types of questions that can help patrons identify what they need. Sep 28, 2021 · The literature supports the idea that improv exercises could be used to teach reference interview skills. While not every query will contain stimulating intellectual challenges, the librarian should be interested in each patron's info This section has information to assist with reference training, including resources to help with the reference interview. Required Job Knowledge, Skills, Abilities Knowledge of the library reference interview. life skills, social skills, interpersonal interactions, workplace interactions, workplace behavior, staff relations, core competencies, value-added, behavioral performance, peer relations, How to prepare for a reference librarian job interview - 20 tips. T o be approachable the guidelines say Interpersonal Skills and Interviews 3 of 5 for Librarianship Track Intended Participants: Library Clerk, Library Associates Time Commitment: 4 hours Goal: Conduct a successful reference interview with patrons of all demographics. When the same librarian is faced with the challenge of working for a micromanager, collaborating with an uncooperative coworker, or is involved in a power struggle, are those skills used are does Apr 30, 2025 · Common Research Librarian interview questions, how to answer them, and example answers from a certified career coach. Stand out in your job search! Aug 6, 2020 · Professional Development Upcoming Workshops and Conferences Event Calendar Webinar Archive The OLC’s recorded webinars are a convenient and cost-effective way for you to gain practical, real-world knowledge from the convenience of your desktop. Oct 8, 2020 · This guide gives a basic overview of the reference interview for faculty and staff at the Marriott Library. Reference Interview Skills for Public Library Staff - This handout has been created by Mary Ross (adapted from a previous handout created by Carole Leita and Sallie Pine) and provided through the Infopeople Project [infopeople. I am interested in the role of reference librarian at your organization because, while serving at the institution, I will be able to further enhance my Feb 12, 2024 · In this guide, we’ll explore 15 key skills and experiences that Library Assistants should have, delving into their importance, what interviewers are looking for, potential interview questions, and how to craft a response that will make a lasting impression. S. The process of asking questions to encourage patrons to describe their information needs is called the reference interview. A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of their information need by first attempting to clarify that need and then by directing the user to appropriate information resources. Knowledge of library instruction and the library reference interview. Sometimes reference interviews can be more formal and set up in advance, especially when more in-depth searching is required. The literature supports the idea that improv exercises could be used to teach reference interview skills. Noting the complexity of librarian/patron interaction during the reference process, the Feb 12, 2024 · In this guide, we’ll explore 15 key skills and experiences that Library Assistants should have, delving into their importance, what interviewers are looking for, potential interview questions, and how to craft a response that will make a lasting impression. Watch the first 60 minutes of this video for helpful information on the reference interview. Knowledge of library instruction. It takes time and practice to perfect a reference interview technique that works for you. For more details about accessing the IQL and system job aids, visit the "Interviewing resources Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. Eidson (2000) applied these components to the library reference interview—a precursor to the research consultation—pointing out that while librarians’ training and skills are important, they “may be taken for granted as patrons place increasing emphasis on the socio-emotional skills of the reference librarian” (para. Excellent interpersonal and verbal communication skills. Learning Outcomes Module 1 Apr 30, 2025 · Common Library Assistant interview questions, how to answer them, and sample answers from a certified career coach. Feb 11, 2024 · The reference interview not only aids in locating information but also fosters information literacy skills, empowering users to become more proficient in accessing and evaluating information independently. Mar 18, 2025 · Inclusivity is not only important in conducting a reference interview, but also in the information that is found and used. How reference interviews and user research are similar Sample Librarian Interview Questions and Answers Dazzle your interviewer with detailed responses about library classification systems, community engagement, and a summer reading list for children. The Idaho Commission for Libraries created an online, self-paced course providing an overview of the reference interview. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons’ needs. However, questions can range from asking What is your philosophy on collection development in the public sector? What is your favorite area in the library; children’s, reference, etc. Webinars are listed below in ALPHABETICAL order. I have always been looking for the opportunity to implement the skills that I have learned through my educational degree and professional career. Aug 12, 2025 · Smith & Wong (2016) define the reference interview as the "conversation between a member of the library reference staff and a library user for the purpose of clarifying the user’s needs and aiding the user in meeting those needs". Reference Interview is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. These skills may be taught in school libraries as part of the reference interview, a conversation that occurs between librarians and student researchers. [5] Librarians use many techniques to identify the need for information of a user. Gaby Haddow A survey of Australian academic reference librarians was conducted as part of an international collaboration seeking to identify the most important knowledge, skills and attributes now and for the next ten years. Interview Questions for a Library Assistant Role A useful Twitter thread by Rebecca Jones (@hipporebecca) from February 2020… What is the reference interview? A scenario-based, interactive module, created by Emila Mercyk of Michigan State University to help reference librarians conduct efficient reference interviews that can help patrons with their searches. Ace your library reference services interview! Prepare with our expert guide covering key questions & skills. Whether you're a recent library school graduate or an experienced librarian looking for a new job, effectively communicating your skills and experience is key. This quiz will cover various aspects from structured conversations to the role of AI in modern reference environments. Library user's need must be satisfied in any case on Reference interview. ) So definitely place some emphasis on tech teaching skills. One way to evaluate your reference interview skills is to use the RUSA guidelines, which are standards developed by the Reference and User Services Association of the American Library Association. Most of the time, however, reference interviews are unplanned and occur when a teacher or student comes to the library with a request A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources. They need to be proficient in using advanced search techniques, navigating databases, and identifying scholarly resources. A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources. In a catch-all definition, reference work encompasses reference librarians connecting patrons with resources, referrals, and answers to any library-related or research request. Librarians working in or managing reference-related services at university and vocational education and training institutions participated in the online survey. Oct 9, 2025 · This guide gives a basic overview of the reference interview for faculty and staff at the Marriott Library. A librarian who is able to assess exactly what a patron is looking for is a huge asset to his or her department. My past library reference interview skills come in handy when finding out what a subject matter expert really wants, rather than what they say they want. Working in consultation with a stellar advisory Interview Questions for a Library Assistant Role A useful Twitter thread by Rebecca Jones (@hipporebecca) from February 2020… What is the reference interview? A scenario-based, interactive module, created by Emila Mercyk of Michigan State University to help reference librarians conduct efficient reference interviews that can help patrons with their searches. One of the most common reference questions is "can you help me find more information about [topic]?". " Apr 25, 2025 · Reference Interview Best Practices Ask open-ended questions to understand the question Make sense of the question: what is the end product? How will they use this information? See the “virtual librarian” at Leland Speed Library at Mississippi College, somewhat a dichotomous key for a patron or a front desk worker to help find a resource Active listening: restate the question, ask if Reference Interview 101 is tailored for support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. As library school students, one way to get some practice is by role playing the reference interview with a classmate. Interview skills Each of these can be a job lead resource: School counselor Classified ads Library Jun 25, 2023 · If you're preparing for an interview for a job as a librarian interview, knowing what questions to expect and how to answer them is essential. Why Are You Interested In This Role? Working as a reference librarian has always been my dream. Aug 13, 2025 · Practice, observe, review. May 23, 2025 · A reference interview is the way to be sure that library users are given the help they’ve asked for, so be prepared to be asked plenty of questions! It is a conversation between you and the librarian. Preferred Qualifications: Interview question library Visit the interview question library (IQL) to search for questions to use with candidates. ABLE & LiFT Courses ABLE has been providing library basics for library staff world-wide since 1998. Test your knowledge on the reference process in libraries, including key terms, stages of the reference interview, and the challenges faced in digital reference services. Find tips to review the basics, learn from others, experiment with new tools, update your knowledge, and reflect on Aug 6, 2025 · The purpose of this guide is to provide information on reference service and resources for library staff and others who may have the opportunity to assist patrons in a liaison's absence. Ability to work nights and weekends when needed. You may already have many of the skills to run a study that will help you understand your patrons better. Jan 10, 2025 · Research and Reference Skills: Librarians are often sought after for their expertise in conducting thorough and accurate research. Top common reference librarian interview questions and how to answer them. KEYWORDS. Leong In doing reference work, reference librarians direct, instruct, teach, assist, advise, and answer questions for patrons. Asking the right questions is necessary for a successful reference service. Listening to a patron is a skill that can be developed. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the As the professional organization for reference and user services, the Reference and Users Services Association (RUSA) has developed and updated a model statement of competencies essential for successful reference and user services librarians. Aug 20, 2025 · Skills and steps in the reference interview include: ending the interview. Poor reference interview skills can lead to misinterpret real demand, a lack of real help and an unsatisfied library user. Oct 1, 2025 · Before adapting the reference interview for data teams, let me first explain it in its original context: that of a librarian responding to patron inquiries. (Windows and MacOS also good) Setting up and troubleshooting online services your library subscribes to (Hoopla, Libby, etc. ? What is your favorite book of all time? are your top choices for reference books? How would you handle an unruly patron? Why do you feel libraries are a benefit to a community? School Librarian Position A Comparative Study of Reference Interviews for GSLIS 702, Professor Ned Wall Abstract How well do libraries conduct reference interviews in the various formats they now offer? The author formulates a sample reference question and funnels it though four different library channels: a walk-in interview, a live chat, an e-mail exchange and a telephone call. Top Reliable Sources: Learn about free, trusted websites introduction Every time a librarian conducts a reference interview, performs research for a patron, or teaches an instruction session, that librarian is modeling good problem-solving skills. The IQL is a compilation of competency-based questions sourced and reviewed over time, including questions from external resources as well as recruiters and managers at Stanford. Aug 6, 2025 · The purpose of this guide is to provide information on reference service and resources for library staff and others who may have the opportunity to assist patrons in a liaison's absence. Behind that desk are one In my experience, the majority of the reference services I render to older adults are typically tech/computer issues. The committee was charged with the creation of specific guidelines to aid librarians and information professionals during the reference process. Descriptions of each interview Sep 28, 2021 · The literature supports the idea that improv exercises could be used to teach reference interview skills. Discover tips and strategies for the reference interview, source selection, result interpersonal skills within the Reference Department and ideas for improving these skills to enhance co- worker relations. May 21, 2025 · Listen to the patron, ask clarifying questions, and look for non-verbal cues. Most reference interviews in the school library consist of student research questions, teacher curriculum needs, and readers advisory. Apr 30, 2025 · Common Librarian interview questions, how to answer them, and example answers from a certified career coach. All webinars are approximately 60 minutes in length. Noting the complexity of librarian/patron interaction during the reference process, the Jun 9, 2025 · Learn 33 common interview questions for a library assistant and how to answer several of them with sample answers as your guide. introduction Every time a librarian conducts a reference interview, performs research for a patron, or teaches an instruction session, that librarian is modeling good problem-solving skills. In academic law libraries, most reference Aug 13, 2025 · Practice, observe, review. When the same librarian is faced with the challenge of working for a micromanager, collaborating with an uncooperative coworker, or is involved in a power struggle, are those skills used are does Apr 30, 2025 · Common Library Assistant interview questions, how to answer them, and sample answers from a certified career coach. Addressing Race in Public Libraries Webinar Feb 4, 2025 · Master the art of librarian interviews with our comprehensive guide covering common questions and expert strategies. Information Literacy from the Library Learning &… Tutorials from the Idaho Library Commission showcase covering: The Reference… Boost your resume with these 12 essential skills every reference librarian needs, from research to customer service. Reference Interview 101. This article will provide an overview of common librarian interview questions and answers to According to these guidelines, the reference librarian should be approachable, show keen interest in users’ queries, should have good communication skills to keep users engaged during reference interview, be efficient in searching and must follow up to find out if users’ queries have been answered fully or not and suggest possible alternatives. Approach all reference interactions with warmth and curiosity. Jan 26, 2015 · The importance of the reference interview. The role of the library assistant in this aspect of library service is explored. Learn how to showcase your skills, demonstrate your passion for library service, and confidently navigate any interview question to land your dream library position in 2025. Feb 27, 2023 · Your library can benefit immensely from user research, and you don’t have to have the title of “user researcher” to do it. Apr 16, 2019 · Special library reference interviews cover digital resources, packaging and adding value to responses, and considering cost-value benefit(s). However, questions can range from asking Minimum Qualifications Master’s degree in Library Science or Information Science. Understanding the needs of all levels of readers. org], supported by the U. Get yourself ready for your upcoming interview. Target Audience: Support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills. Jun 11, 2025 · Advanced eCourse: Reference Skills for Non-Reference Librarians This eCourse will provide you with the concrete skills you need to achieve proficiency in reference services. 11). Shadowing experienced librarians can help you develop your own techniques. Master's degree in Library Science or Information Science. Practicing service provision in an online environment is the best method to experiment and to develop effective reference interview skills. Jun 23, 2025 · A reference question is any informational transaction between a librarian and a patron or student. Have you ever walked into a library with a research question, but weren’t quite sure where to start? Soon after walking in, you probably saw a circular desk with signs above it proclaiming “Reference Desk”. Conducting the Reference Interview would be an excellent text to use in reference courses in library schools and for further training for reference staffs in libraries. In order for this to take place, it is first necessary to understand the political importance of the definitional problems Aug 5, 2025 · Topics include the reference interview, changing nature of reference services, the definition of reference and reference work, active listening, technologies for completing reference work, information literacy, information organization and information-seeking skills. Jun 9, 2025 · Practice your responses in advance with these librarian interview questions and example answers so you can succeed during your interview. Approach all reference interactions, regardless of modality, with inclusive practices in mind. 8 Annalee Hickman; Janet Kearney; and Kelly M. 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