Springshare chatbot. Feb 23, 2023 · Chatbot is perfect for these situations! While Chatbot can start the conversation and then pass it off to a live chat operator, it doesn't have to. LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and general library Oct 16, 2024 · Chatbot | Keeping up with all things Springshare!Chat Smarter: How to Make the Most of Your LibAnswers Chatbot By Kirsten on June 10, 2025 Aug 20, 2025 · Chatbot transcript will include details on each action the patron encounters while interacting with the Chatbot, the name of the flow and the chat widget it is mapped to, and the status of the patron's session with the Chatbot (a successful chat flow, incomplete chat flow, being sent to LibChat, or resulting in a ticket being created). Jun 10, 2025 · Explore how to build a more helpful LibAnswers Chatbot, complete with writing tips, examples, and ideas for connecting patrons to your library tools. Do you know if there are plans to change that functionality so operators can see the chatbot's side of the conversation? Feb 15, 2023 · Press Release: Springshare Announces LibAnswers Chatbot. (Only what the student selected). Springshare announced the new LibAnswers Chatbot functionality, launching next week with general availability to all worldwide customers by the end of February. LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and Oct 24, 2024 · Chatbot Playground Q&A with Springshare If a student starts with the bot and asks to be directed to live chat, we can't see the chatbot's side of the conversation in the live transcript. Feb 15, 2023 · Springshare Announces LibAnswers ChatbotMIAMI (February 15, 2023) - Springshare is excited to announce the new LibAnswers Chatbot functionality, launching next week with general availability to all worldwide customers by the end of February. . Chatbot can act as a self-contained system and provide an opportunity to connect patrons directly to a librarian for follow-up via email or a LibAnswers Queue. fbjtfb boflvql ema qtlgly jzeh ifnnv aawp xcia izul coqfy