- Hp pen troubleshooting. I've used the pen a lot and found that it worked very well until things started getting a bit strange. Download the latest firmware, pen control software, and touchscreen drivers for your device. Open Settings > Devices > Pen & Windows Ink. HP devices support Windows Ink and Microsoft[3] pen protocol. After reviewing your post regarding the Active pen, I would suggest you to update the Bios and Chipset drivers on your PC from our HP Support website, using this link. Right-click HID-compliant pen and choose Uninstall device. hp. com Aug 8, 2024 · Your HP pen may not work due to battery issues or outdated drivers. 5 days ago · Master your HP Active Pen! Learn to pair, customize, and troubleshoot for optimal note-taking, art, and touchscreen navigation. Write, draw or compute with precision thanks to a natural, true-to-life feel. 8yqs0c hs thubj yf3eb7 lsx9hmg mweg oytrtv cr9xf 3sjjz7 m5u